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Customer Service Downtime - Printable Version

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Customer Service Downtime - Notify - 2014-11-18

http://maplestory.nexon.net/news/news/current/00I9g/


Nexon Wrote: [Image: 00FAK-ba214571-3861-4b46-9da6-6b9356c46e62.jpg]

Dear Maplers,

We are still experiencing technical difficulties with our Customer Support system which is causing delays in responding to current tickets and preventing the creation of new ones.
If you have an existing ticket open we will respond to it as soon as possible. Any players with a new request, or an urgent existing request can email us at customersupport@nexon.net while we work to get normal services back online.



Please use the game name as your subject field (i.e. MapleStory) and in the body of your email include the following information:

  • Character name
  • Server
  • Account Name
  • OS version
  • Description of your issue
  • Ticket # (if you have an existing ticket open

Thank you again for all your patience, we will update you once normal CS services resume. The MapleStory Team



Customer Service Downtime - maplefreak26 - 2014-11-18

Interesting to see that it's down even though Parature reports that it's all up.
http://status.parature.com/

Probably some changes they need to make?

Customer Service Downtime - Zerard - 2014-11-18

>Customer Service downtime

Isn't that all the time

Customer Service Downtime - ChronosXIII - 2014-11-19

I got a chuckle out of the title.

Customer Service Downtime - Combattente - 2014-12-21

So.. it's still down. Wow.. that's hella lot of time. :f6:

How are they managing Customer Support by simply using an e-mail address?

Customer Service Downtime - VerrKol - 2014-12-21

Combattente Wrote:How are they managing Customer Support by simply using an e-mail address?

Well, there's no quality loss doing it this way instead Wink