Petition Wrote:People invest time, money and effort into a game and it's completely inappropriate and unprofessional in this day and age for a company to block an account without any explanation and no appeal, simply replying that they have proof that they won't release for privacy reasons even to the very person who's been impacted by their sanctions.

Customers have a right to know the specifics of what they're accused of and the evidence against them in order to make a competent appeal. For an American division of a company to fail to recognize Presumption of innocence as a fundamental human right is shameful.

Providing evidence should reduce the number of duplicate customer contacts, give a better customer experience and provide a level of transparency more on par with with the policies of other modern game production companies.

A simple change of the Terms of Service stating that in the event of account suspension the company and it's representatives reserve the right to make public any and all evidence they deem appropriate to justify the actions they took would be sufficient and is more than fair.

Video evidence could be uploaded to a dedicated YouTube channel where their viewership is monetized instead of stored internally at cost to the company with very little change to existing procedures. More personal and private information can be provided to the customer directly during appeals through the ticketing system.

No one should be tried and executed anonymously and/or without evidence or specifics of their crime and this is what the current policies amount to. It may just be video game characters that are getting executed but those characters can be representative of years of investment by their owner and should not be ripped away with callous disregard for the actual human element. That's un-American, that's uncivilized and that's unnecessary, so let's work towards something better.

CrazyForDex Wrote:but who knows if this will actually bring about change

Zelkova Wrote:Signed it, but a 200 signature limit/requirement is a bit low. You'll meet that goal before lunch.

Eos Wrote:You don't set the goals, Change.org progressively ups them as you meet each milestone. You can see the "Reached 25 signature" and "Reached 100 signature" milestones at the bottom.

Satellite Wrote:Would be great if they notice this, or actually take action. Only problem I can see with it is the amount of work required to upload tens of thousands of videos and the possible loss in amount of bans simply because each ban becomes more arduous. So it would all come down to quantity vs. quality.

Declaimed Wrote:"Make public" is where I got hung up. Good cause, but I'm not supportive of the prospect of everyone being in my business if it involves a ban,

Satellite Wrote:Would be great if they notice this, or actually take action. Only problem I can see with it is the amount of work required to upload tens of thousands of videos and the possible loss in amount of bans simply because each ban becomes more arduous. So it would all come down to quantity vs. quality.