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+--- Thread: Instability Identified (/showthread.php?tid=58254)
Instability Identified - Eos - 2012-10-14
So, I just got an email explaining some of our issues in the past 24 hours.
Our host is run by morons.
They actually locked out and killed the webserver because, four days ago, it had an issue that resulted in it spawning a half dozen copies of itself. They didn't contact me about this, I dealt with it when it occurred, and even despite it occurring at no point did we use more resources than we pay for, but apparently it impacted other customers, indicating they've either oversold/overcommited their hardware or terribly failed at sandboxing individual VPSes from each other, so today long after the issue was dealt with they took action.
Needless to say I am quite livid. We may be having some unplanned downtime to move to another host because unless they backpedal nicely I am not willing to put up with this sort of "customer service".
Instability Identified - iamflip - 2012-10-14
Is the host a subsidiary of NexonNA?
Instability Identified - Elven Emily - 2012-10-14
Good thing to know that I was not the only one getting a database error page. I even restarted my computer since I thought it was something on my end.
Instability Identified - Eos - 2012-10-14
iamflip Wrote:Is the host a subsidiary of NexonNA?
Eerily similar;
Host Wrote:Thank you for your confirmation email that this issue has been dealt with.
We are sorry for the delay in notification but we have been experiencing a high volume of tickets and abuse issues, something we are working getting managed. However you agreed to our Acceptable Use Policy during sign up, which stated, "Depending on the severity of the violation, we may, at our sole discretion, restrict, suspend, or terminate Your account and/or pursue other legal remedies."
We are also working on our resource allocation and upgrading our hardware so that situations were one VPS affecting another will not happen.
We are sorry that currently you are not a happy customer so please let us know if there is anything we can help you with.
Instability Identified - JoshKun - 2012-10-14
Poor eos =( You just want what you pay for. Stability.
Instability Identified - Plasmablaster - 2012-10-14
So they were the ones letting the Ferrets (or whatever) loose, well then...