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+--- Thread: Nexon and Email Changes (/showthread.php?tid=39935)
Nexon and Email Changes - MonkyMagic - 2011-03-29
My email accounts, and several maple accounts attached to them were compromised a few days ago, and I requested a email request change through them.
My question is how long does Nexon take to change the emails? Or is it a hopeless cause with them? I've been out of the loop for a while, so it came as a surprise to me that I was even able to submit a form to request one.
Nexon and Email Changes - donovan - 2011-03-29
In my experience they want you to fax some stuff, and to be honest I've never seen or used a fax machine in my life.
Nexon and Email Changes - MonkyMagic - 2011-03-29
donovan Wrote:In my experience they want you to fax some stuff, and to be honest I've never seen or used a fax machine in my life.
How long do they usually take to get back to you though? At the moment I have to stay on my account otherwise if I log off, I won't be able to get back on until I either get my email account back (for the second time) or the email gets changed!
I've never used a fax machine in my life either.
Nexon and Email Changes - Spongyy - 2011-03-29
In my case it took them 2 months to reply to my support ticket. They sent me an e-mail with a form to fax back along with photo ID.
I just got it yesterday and I haven't faxed it back yet, but the e-mail said that it will take 2 weeks after the form is faxed to complete the change.
Good Luck...
EDIT: By support ticket I meant that special web-form for e-mail change requests.
Nexon and Email Changes - MonkyMagic - 2011-03-29
Spongyy Wrote:In my case it took them 2 months to reply to my support ticket. They sent me an e-mail with a form to fax back along with photo ID.
I just got it yesterday and I haven't faxed it back yet, but the e-mail said that it will take 2 weeks after the form is faxed to complete the change.
Good Luck...
EDIT: By support ticket I meant that special web-form for e-mail change requests.
Thanks!.... A part of me just died inside. But this is Nexon after all. Why did I ever expect anything less....
Nexon and Email Changes - RahlsSoldier - 2011-03-30
Took me about 3 weeks a couple years ago to change mine. I also needed to fax in ID.
Nexon and Email Changes - ThatWasMyKil - 2011-03-30
MonkyMagic Wrote:Thanks!.... A part of me just died inside. But this is Nexon after all. Why did I ever expect anything less....
you can go to officeworks or post office and fax from there.
Nexon and Email Changes - KhainiWest - 2011-03-30
If you faxed it a couple of weeks. If I were you I'd deactivate your email, then deactivate your account. Delete both activations email with a screenshot of the email and he won't be able to compromise it.
Nexon and Email Changes - Pixie - 2011-03-30
Oh wow. Sorry to hear, Sharpy
A few people I've spoken to about this said it took a few months for Nexon to reply and/or process it. But I remember someone on this forum saying it only took them 1-2 weeks? It's Nexon, most likely going to take some time.
Good luck.