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+--- Thread: Internet constantly disconnects ;( (/showthread.php?tid=1897)
Internet constantly disconnects ;( - Anything - 2008-08-02
Just as the title says, my internet is constantly disconnecting me, I've searched google for an hour but I still haven't found a solution so I've decided turn to the intelligent community of Southperry! I'd REALLY like to find out why it's doing this since it's really, really annoying. My internet just keeps dying whether it be once every hour, once every half a hour,once every few minutes, and more recently now, once every few seconds. Bottom line is that I can't ever get my internet to work through the entire day.
I've tried alternating between using a router and simply just using the modem but the results are pretty much the same.
First and foremost I'd just like to know whether this is my ISP's problem or if it's my computer's.
Crystalmark results(Not sure it'll be much use ;X):
Spoiler
Speedtest.net results (When my internet is functional of course ;P):
Spoiler
![[Image: 301928279.png]](http://www.speedtest.net/result/301928279.png)
If it helps my router is Linksys WRT54G v3 and my modem is Motorola Surfboard SB5120.
If you have any questions, I'll be glad to answer. (Provided my internet isn't down...)
Thanks for reading, I appreciate it.
P.S. This has been happening for a few months or so, but it's recently just started to get really bad.
P.P.S When I'm using a router, it's not wireless.
Internet constantly disconnects ;( - Ardinea - 2008-08-02
How long are the disconnects?
I have the same brand modem and I have had the same type of problem where it would disconnect and come back on randomly. It could be due to low/high modem signals.
Internet constantly disconnects ;( - Anything - 2008-08-02
Ardinea Wrote:How long are the disconnects?The disconnects ranges from around 20 seconds to 10 minutes although it doesn't usually disconnect for that long. Sigh, It didn't used to be like this. Everything was going so well a few months ago until this happened. I've had this ISP for years and this is the first time something like this ever happened. ;(
I have the same brand modem and I have had the same type of problem where it would disconnect and come back on randomly. It could be due to low/high modem signals.
Thanks for replying.
Internet constantly disconnects ;( - Lylac - 2008-08-02
Might be the a problem at the company itself. Might want to phone them and ask.
Internet constantly disconnects ;( - Anything - 2008-08-02
Well, I guess there's really no other solution. I'll phone them and get one of their technicians to come over. (Phone support sucks.)
Thanks for all the help everyone.
Internet constantly disconnects ;( - Pockles - 2008-08-02
if it turns out to not be the ISP, try updating your Network Interface Cards Drivers.
Also wont hurt to renew your ip.
start>run>type "cmd" >hit enter.
type "ipconfig /release"
then type "ipconfig /renew"
May be that your nic is going bad and you may need a new one.
Good luck
Internet constantly disconnects ;( - Anything - 2008-08-02
Pockles Wrote:if it turns out to not be the ISP, try updating your Network Interface Cards Drivers.Okay, I've just tried both of your solutions but to no avail.
Also wont hurt to renew your ip.
start>run>type "cmd" >hit enter.
type "ipconfig /release"
then type "ipconfig /renew"
May be that your nic is going bad and you may need a new one.
Good luck
Sigh, this is really causing me heaps of trouble. ;(
Thanks for your suggestions though.
Internet constantly disconnects ;( - Katie - 2008-08-02
When I had comcast that use to happen to me all the time. I had to literally harass them on the phone to get them to come out and fix the problem. Turns out all they needed to do was type in some stupid codes or something in the computer there.
I would be super persistent on calling them and getting them to come out. When I called Comcast, I would sit on the phone for hours trying to get a hold of people.
Internet constantly disconnects ;( - Bacon - 2008-08-02
I'd talk with the ISP first. Harrass them if you want, but the best way to get them to work is if you threaten to move to another ISP. That always seems to work for me. I'm so good at it I managed to talk them into free internet for 4 months. Then I switched anyway. Yas, I'm a horrible person.
Internet constantly disconnects ;( - Nikkey - 2008-08-03
Might be errors within the modem. Might overheat.
Tried restarting your modem and router? Let them be at a cool place as well.
Internet constantly disconnects ;( - cyndi! - 2008-08-03
Mines actually being doing this A LOT lately. I have Verizon though, and we don't have the same modem. But I do know if I restart my computer or my modem, it works perfectly fine again for a while. @_________@;;
Internet constantly disconnects ;( - Anything - 2008-08-03
xkatiie Wrote:When I had comcast that use to happen to me all the time. I had to literally harass them on the phone to get them to come out and fix the problem. Turns out all they needed to do was type in some stupid codes or something in the computer there.Haha, there's no need to harass our ISP. They're actually pretty nice and besides one of my mom's friend works there so it won't be much of a hassle getting someone on the phone.
I would be super persistent on calling them and getting them to come out. When I called Comcast, I would sit on the phone for hours trying to get a hold of people.
Bacon Wrote:I'd talk with the ISP first. Harrass them if you want, but the best way to get them to work is if you threaten to move to another ISP. That always seems to work for me. I'm so good at it I managed to talk them into free internet for 4 months. Then I switched anyway. Yas, I'm a horrible person.Wow, free internet for 4 months? We're actually considering switching to Bell right now but because of different reasons. I personally don't want to switch over to Bell because I've heard that their internet speed is lightning slow.
Devil's Sunrise Wrote:Might be errors within the modem. Might overheat.I probably restarted my modem at LEAST 15 times, so yeah I don't think that's the problem. ;/
Tried restarting your modem and router? Let them be at a cool place as well.
Technician is going to be coming over in 2/3 days time, I can't wait till then.
Once again, thanks for all your suggestion.
Internet constantly disconnects ;( - kleptophobia - 2008-08-03
My internet did the same thing, it'd randomly disconnect for 20 seconds to 60 seconds. Turns out one of their routers in the "data-center" or whatever the hell they call them was not fully functional. We kept telling it was their fault and not ours, but they didn't believe us until a technician came over and inspected our set-up and noticed no problems. It is much better now that we yelled at them D: ...
Other than my experience I don't think I can suggest anything...
Internet constantly disconnects ;( - Anything - 2008-08-03
I find it funny how most of the people in this thread likes yelling at their ISP. I'm way too nice to ever do that, there's always other ways to work things out. ;P
Thanks for the suggestion though.
Internet constantly disconnects ;( - kleptophobia - 2008-08-03
Nah, you just have a very nice ISP. Most are complete jerks, and rarely, if ever, listen to their customers.