Nexon Wrote:A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.

Hey there John! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 250,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here

byakugan Wrote:I don't think you should be doing these kind of threads. What Nexon did was nothing more than their job, take action in face of their business (or at least MS's) fail. It's been like only 1 month at most since they started to do something to stop the game from sinking into the pit it was falling in. This is not even the first time it has happened. It always is like this when a new chief is hired like NxJoe or even Crystal Cox.

So talk about what happened to Nexon if we get to christmass and they are still acting this nice.

MrTouchnGo Wrote:They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

MrTouchnGo Wrote:They're at a B on the BBB's website. Weren't they at something like a C+ last year? My memory sucks.

Savage Wrote:No offense but this just seems to be a cheap way to get on the good side of players and to avoid the actual situation. For those who were hacked, it's definitely much needed compensation. I'd be interested to see what they do about other less-obvious forms of problems that require remedying (like wrongfully banned accounts).

Justin Wrote:You should try reading through the thread. You might actually find what you're looking for. And how is this a "cheap way" to get on the good sides of players? Some of these guys lost EVERYTHING and have spent thousands on the game. There's nothing "cheap" about it. It's compensation they full-well deserve.

Savage Wrote:Perhaps fixing the game so that no one was hacked in the first place, would be a smart idea? .

Locked Wrote:If I don't get anything I might be legitimately angry, just because I lost a lot of stuff. It's been 2 days without a reply too.

ResistGreen Wrote:I wonder how they would compensate to characters being deleted by hackers.

Quote:Hey there! Thank you for bringing this issue to our attention. I apologize for the delay in response to your issue, as well as for any inconvenience that this issue may have caused you.

This ticket is being closed as a duplicate, as your hacked issue will be address in (Ticket #: 1____-_______).

Your understanding and cooperation is highly appreciated.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Quote:Hey there ______! I am sorry for the delay in my response. I know that you have been awaiting for a long time to get your ticket review. I hope that I can assist you with your issue. I see that you are having an issue with your account being previously hacked.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a sign of good faith, I will be crediting your account with 125,000 MaplePoints to help you recover from your incident.

Please allow 24 hours for the MaplePoints to be available on your account.

I would recommend that you take future actions to prevent this issue from happening again. Here are some tips; I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your cooperation.

Sincerely,

GM Kanison
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

tstitch33 Wrote:They seem like the same old Nexon I used to remember. I submitted a ticket to change my email, and after 2 weeks, I have gotten no response. This bribery stuff definitely is a hit/miss situation.