-hime- Wrote:GM Tiara who is in charge of the program has been keeping her eye on this thread and she asked me to post her responses to some of your questions.



-Hime-





Hello Maplers!

I have been watching this thread grow and I want to take some time to address some of your concerns.

For everyone who gave name suggestions… THANK YOU!! There are some really good ones in there (I like Pie)! One thing we want to ensure is that our players do not view the guides as someone with ultimate authority as the actual GMs should be. So we want to stay away from names that imply authority… sorry no PoPo for joo! I agree guide may not have the right feel, we also considered Junior, but with the new family system…. Ummm yeah no. So keep the suggestions coming!
Will the applicants be restricted to the Los Angeles area? No, of course not. By service area we mean anyone who has access to Global MapleStory. If you are accessing our server via a BAD BAD BAD connection that will not count as you MUST be in our service area to even be playing Global MapleStory. I hope that makes sense. I could tell you more, but it’s a bunch of legal mumbo jumbo that makes my head hurt.
Will the progress of the players remain intact? Just to clarify, the guide account will be an entirely different account than your play account. They will have nothing to do with each other and should never be associated as the same person in any way. We want the guides to be guides when they are guiding. We want the players to be players when they are playing. No playing when you’re guiding… no guiding when you’re playing (but you can still use the AlertGM function like everyone should anyway!!!)
What if I have characters on all servers, does that mean I am disqualified? I do not want to discourage anyone from applying so if you have characters on every server, but really only play on one or two, we will try to work with you. We truly want to prevent possible abuse, so it is imperative that we do not allow the guides to patrol a server that they have a direct interest and connection too. Think of it this way… there is a player who has been bugging you… as a guide you decide to report them and get them in trouble… is that cool? For those of you who said yes, don’t bother applying. J Just kidding, but you all know what I mean… it’s not cool and we don’t want to put the guides in any situation where they have to make a judgment call based on personal feelings.
Do we have to “work” a certain amount of time each day? No, because you are not Nexon employees we will not have schedules. Volunteering for this program should be just that… volunteering. You put the time in YOU want to WHEN you want to. We will expect you to keep track of daily activities when you do choose to patrol, but as far as when and for how long? That is completely up to you.
Will guides be considered for employment at Nexon? That depends! If there are positions open at Nexon, you are always welcome to apply. But if the question is will a guide be considered over other applicants… then it’s just way too early to say. We really want to get this program going and see how it works out. My personal feeling is that if you work hard and being in the gaming industry is where you want to be, then you simply need to keep working and looking for that open door. J How do you think I got here?
Will a guide's report have more priority over the AlertGM reports? Again, this depends. We have many different GMs assigned to do many different things. So specific GMs will be assigned to monitor and review guide reports, just as we have specific GMs assigned to monitor and review player reports, and specific GMs assigned to monitor and review harassment tickets, and specific GMs to answer player questions in the ticketing system… get the picture? Basically, in order for the guide program to work, yes the GMs will have to work closely with them to obtain the evidence and take action.
Why is the level requirement so high? We actually hee-hawed quite a bit on what the accepted level should be. We want to ensure that those who are applying are dedicated Maplers. Does this mean that a level 54 is not a dedicated Mapler? No, it does not. It simply means, we had to start somewhere. If the level requirement proves itself to be too high (or low for that matter) we will consider adjusting it. I want you all to know that these questions you bring up are valid and really make us think! Thank you!
Why is the level requirement so low? We understand that some higher level players may be concerned about what a level 70 might “view” as hacking/abuse. This is why ALL evidence will be reviewed by a GM before any action is taken.
There should be a timed test of knowledge... Genius.

So you have all given me a lot to think about and I appreciate it! Keep the feedback coming and keep looking out for more info on this program.

Sincerely,

Lead GM Tiara