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+--- Thread: New Support Forum (/showthread.php?tid=70736)
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New Support Forum - Chew - 2014-04-17
xparasite9 Wrote:now if only we could have a "ban request" forum.
10,000+ replies thread go!
that's the half of the population of all servers, AW pomegranate #shotsfired
New Support Forum - xparasite9 - 2014-04-17
it'd work the same way as the ban appeals forum does. you just post a ticket number and that's it. no need to name any names out in the open on the forums and be subject to retaliation.
New Support Forum - dowie - 2014-04-17
xparasite9 Wrote:it'd work the same way as the ban appeals forum does. you just post a ticket number and that's it. no need to name any names out in the open on the forums and be subject to retaliation.
They'd look at teh ticket and evidence and bam there you go.
New Support Forum - hilced7 - 2014-04-17
icephoenix21 Wrote:As stated already, it's impossible to please everyone all the time.
However, given how the poster isn't even a regular and has the audacity to call someone a brat that is a Moderator and is older than him is a bit uncalled for. How much does he really know about her to begin with, anyways
I know I'm the pot calling the kettle black cuz I'm a peach most of the time, but at least I have the decency to respect those in positions such as sapta.
1. Just because I don't comment a lot on this forum site it doesn't make me a "regular"..
2. I don't care if he/she is a moderator.. the person always sounds like one in most of the comments I read.
3. You don't know how old I am..
4. We don't need to know about a person to comment?
New Support Forum - SaptaZapta - 2014-04-17
hilced7 Wrote:- snip -
Indeed, people should be judged by what they say, not by age or position.
And you, for example, have dedicated two posts to calling other people names and proving your right to do so, but not a single sentence to demonstrating why this new idea of Nexon's is so good.
New Support Forum - xparasite9 - 2014-04-17
dowie Wrote:They'd look at teh ticket and evidence and bam there you go.
indeed, they'd look at the ticket.
Which is something they do not do right now because they are immediately and automatically closed.
New Support Forum - KhainiWest - 2014-04-17
hilced7 Wrote:1. Just because I don't comment a lot on this forum site it doesn't make me a "regular"..
2. I don't care if he/she is a moderator.. the person always sounds like one in most of the comments I read.
3. You don't know how old I am..
4. We don't need to know about a person to comment?
Thank god there is examples like you of who maplestory caters too.
New Support Forum - Niernen - 2014-04-17
This system doesn't really make much sense. Why not have the extra GM just look through the backlog of tickets instead of requiring people to post on the forum? I guess people that really want to get unbanned will post there instead of logging more tickets, but now they have to go through the forum, verify the post with the ticket, and then decide weather to unban or not. It might reduce the amount of duplicate tickets, but people still have to post a ticket before they can post in the forum anyways. It could possibly give them more time before they actually have to get to a case, but it is just pushing it back. I don't know how much of a difference making a forum post vs a ticket really makes, but they don't even ask you to provide anything besides the ticket number. They don't ask about the context or what you were doing, all they want is "Hello. My ticket number is ########. Can you please look into this?". It is the same for the stuck character one too. I would have thought at least adding how you were stuck could help a bit. IF you are stuck in a map, those should probably get more priority since they can actually just tele you out of the map, vs not being able to log in or cut scenes which require maintenances. It is great that they are trying to do something, but I don't know how well it will work. There are already 3 pages on the ban appeal forum. At least they respond to the forum so you know if they have looked at your post and ticket.
New Support Forum - dowie - 2014-04-17
I still believe this action that Nexon has taken is to have some sort of proof that GMs are actually "doing" things like look at tickets.
New Support Forum - Niernen - 2014-04-17
dowie Wrote:I still believe this action that Nexon has taken is to have some sort of proof that GMs are actually "doing" things like look at tickets.
Feels more like a bot from the forum posts, almost all of them have the same or similar messages.
New Support Forum - xparasite9 - 2014-04-17
Basically they are doing this as a replacement strategy to the "Live Chat" support for ban appeals, because those didn't work so well.
New Support Forum - dowie - 2014-04-17
xparasite9 Wrote:Basically they are doing this as a replacement strategy to the "Live Chat" support for ban appeals, because those didn't work so well.
Worked well for some, but overall probably right.
New Support Forum - xparasite9 - 2014-04-17
dowie Wrote:Worked well for some, but overall probably right.
No I mean... They literally cancelled the Live Chat support for ban appeals. If you try to select ban appeals in the Live Chat it'll tell you to make a post on the forums instead.
New Support Forum - dowie - 2014-04-18
xparasite9 Wrote:No I mean... They literally cancelled the Live Chat support for ban appeals. If you try to select ban appeals in the Live Chat it'll tell you to make a post on the forums instead.
Ohhh I guess they decided to stop unbanning the multitude of hackers x3
I mean it definitely is a problem if you have so many tickets on being stuck/banned for whatever reason. Why exactly is there such an amount in the first place?
New Support Forum - SaptaZapta - 2014-04-18
dowie Wrote:Ohhh I guess they decided to stop unbanning the multitude of hackers x3
What's the difference?
What matters is the "investigation" that the GM on ban-appeal duty does, not whether they do it as a result of chat request or forum request.
New Support Forum - dowie - 2014-04-18
SaptaZapta Wrote:What's the difference?That's true, I've seen a few GMs on duty for the tickets. I'm going to make a big assumption it isn't the ones that aren't terrible at investigating.
What matters is the "investigation" that the GM on ban-appeal duty does, not whether they do it as a result of chat request or forum request.