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Battleship Cannon no longer possible to get. - Printable Version

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Battleship Cannon no longer possible to get. - Hazzy - 2010-01-08

You should have mentioned "I will not purchase Nexon Cash until I can play this game properly", or something to that extent.
B>copypasta of their reply to the first ticket.

Battleship Cannon no longer possible to get. - randompeep - 2010-01-08

Next thing you know it's replied to as "Working as intended"

Battleship Cannon no longer possible to get. - Spideyjvc - 2010-01-08

Hazzy Wrote:You should have mentioned "I will not purchase Nexon Cash until I can play this game properly", or something to that extent.
B>copypasta of their reply to the first ticket.

GM Whatshisface Wrote:Greetings Friend,

Thank you for contacting Nexon America's Customer Support team.

We are very sorry, however, we can't disclose this type of information. Please keep an eye on the website, as if there are any new quests, events or announcements, they will be announced there.


We apologize for the inconvenience. Thank you for your understanding.

Sincerely,

GM Jascol
Nexon America, Inc.

And here was the comment I attached to the closed ticket:

Quote:Thank you for the response.
However, the reply I got from this ticket seems to imply that I was asking about unreleased content, which I was not. I was pointing out that there is a glitch in the game that has removed the quest for the skill "Battleship Cannon", which is a VERY important skill for Corsairs (4th job Pirates of the Gunslinger branch).

This quest for this skill has been removed, essentially crippling the class. It was in previous patches, but was removed for no apparent reason in version .80. The quest in question is indeed in the game, but for some reason is not showing up.

I ask that you please look into this matter a little bit more.


Battleship Cannon no longer possible to get. - Bryan500 - 2010-01-08

Thats some serious reading comprehension fail. Even skimming over what you wrote i find it hard to believe that anyone would come to that conclusion. Does Nexon have 5 year olds reading our tickets? geez

Battleship Cannon no longer possible to get. - Dual - 2010-01-08

Bryan500 Wrote:Thats some serious reading comprehension fail. Even skimming over what you wrote i find it hard to believe that anyone would come to that conclusion. Does Nexon have 5 year olds reading our tickets? geez

Automatic response database. It does a quick search of words in your ticket, and then sends a prewritten response based on what it thinks you meant.

Battleship Cannon no longer possible to get. - Kawasari Mimoto - 2010-01-08

It's automatic-responses. It's not because they don't understand what you're saying. It's just they're unreliable as a company and uses crappy 'filtering' for automatic-messages.

Battleship Cannon no longer possible to get. - Hazzy - 2010-01-08

I say we sratt sapnwig lttres in our wrdos to secrw wtih tehm.

Battleship Cannon no longer possible to get. - Kitteh - 2010-01-13

Well, I got an auto-response that wasn't chosen by a monkey.

My ticket:

Quote:It is currently impossible to receive the quest to attain the skill "Battleship Cannon" from the Kyrin NPC as a Corsair. All other quest skills are available and obtainable at the moment, but this specific quest does not show up anywhere in the game.

Their response:

Quote:Thank you for contacting Nexon America’s Customer Support team.

I'm sorry to hear you are having trouble. Please provide steps that were taken to complete the quest, and what happened. Also, which NPC did you attempt to complete the quest with as well as the Server and Exact quest name.

If at all possible, could you please provide screenshots of this issue by providing links to the screenshots from a trusted image hosting site so we may further investigate this issue.

Please submit another ticket with detailed information of your issue so that we can investigate further.

Thank you for your helpful cooperation and understanding.

Sincerely,

GM Jascol
Nexon America, Inc.


Battleship Cannon no longer possible to get. - Takebacker - 2010-01-13

One week before the patch and they just now find out that this is broken.

Guess this won't be fixed by next patch, lol.

Battleship Cannon no longer possible to get. - Spideyjvc - 2010-01-13

Kitteh Wrote:
Quote:GM Jascol
Nexon America, Inc.

Spideyjvc Wrote:
Quote:GM Jascol
Nexon America, Inc.

[Image: 1262938188621.jpg]


Rage aside, you're free to use my screenshots. Dunno if they'll accept that though, since they're very "WE CAN'T HELP YOU, THAT'S NOT YOUR ACCOUNT LOL"

If you need me to take any more screenshots that show this better, I can.

Battleship Cannon no longer possible to get. - Kitteh - 2010-01-13

I can add a comment to the ticket. Not sure if they'll accept it or not, but it's worth a try.

Could you post a picture showing that the quest doesn't show when you talk to Kyrin?

Edit: nvm, I forgot that you already did the Torpedo and Battleship quests.

Edit2: Sent in another ticket.

Quote:The quest is supposed to come from the NPC Kyrin in Nautilus, and is called "Observe the Spirit Vikings", Quest ID 6380. This is a problem that is affecting all servers, such as Windia and Bera.

These screenshots are from a player in Bera.

http://img85.imageshack.us/img85/8403/maple0231.jpg

http://img694.imageshack.us/img694/7179/maple0230.jpg

http://img691.imageshack.us/img691/6335/maple0233.jpg

As you can see from the skill window, the character does not have the skill "Battleship Cannon", but does have all the other skills that are available from that particular NPC, such as "Battleship" and "Battleship Torpedo". As well, talking to that NPC does not show any new quests that are available, and the quest does not appear in the quest window, while two other Corsair skills do.

Hope they think that imageshack is a "trusted image hosting site".

Battleship Cannon no longer possible to get. - hyperhopper - 2010-01-19

wtp

if this doesnt get fixed im quitting

Battleship Cannon no longer possible to get. - Kalovale - 2010-01-19

01/12/2010 10:57:04 PM | GM Jascol Wrote:Thank you for contacting Nexon America’s Customer Support team.

We appreciate you reporting this information. I will forward your information to the correct department for investigation to see if this is a possible bug or glitch. Please refer to our website Nexon.net for post on any issues found. You may also like to try our new Bug/Glitch forum to report any bugs you find or find out about known issues.

Please keep an eye on the website, as if there is to be any compensation, it will be announced there.

We apologize for the inconvenience. Thank you for your understanding.

Sincerely,

GM Jascol
Nexon America, Inc.

Looks like we finally voiced something.

Sarcasm aside, it's relieving that at least one of us actually got their attention.

Battleship Cannon no longer possible to get. - hyperhopper - 2010-01-19

think they will actually try and find it? i bet they just get a already promoted siar and say "no prob here"

Battleship Cannon no longer possible to get. - Stereo - 2010-01-19

Kalovale Wrote:Looks like we finally voiced something.

Sarcasm aside, it's relieving that at least one of us actually got their attention.

That's actually their "holy crow, we got about 50 hozillion reports about pirate bugs, write a new response" copy-paste. Which ones they'll bother to fix, who knows.

Battleship Cannon no longer possible to get. - CarpeDiem - 2010-01-19

hyperhopper Wrote:wtp

if this doesnt get fixed im quitting

According to your info, you're 60. Unless you're an extremely fast leveler or they pull a cwkpq then no worries.

Battleship Cannon no longer possible to get. - hyperhopper - 2010-01-19

im saying if i get to 121 and its not fixed, ill quit.

whats pull a cwkpq?

Battleship Cannon no longer possible to get. - WillDaSnail - 2010-01-19

hyperhopper Wrote:im saying if i get to 121 and its not fixed, ill quit.

whats pull a cwkpq?

That's an allusion to the CWKPQ glitch (aka being borked up). Rolleyes

Battleship Cannon no longer possible to get. - hyperhopper - 2010-01-19

whats the CWKQ glitch?

Battleship Cannon no longer possible to get. - Bribery - 2010-01-19

hyperhopper Wrote:im saying if i get to 121 and its not fixed, ill quit.

whats pull a cwkpq?

It's when they fix a glitch and then break it again in the next patch/server check. This has happened so many times with CWKPQ.