StringStrider Wrote:Actually you (as a people) agreed to that in the ToS. Nexon reserves the right to edit the game or ToS at any time with or without notice to the customer.

StringStrider Wrote:Eh, with regards to bugs they get about the same amount of Blue Posts as we do on the forums, WoW just has more cust service lackies than Nexon. Im sure Nexon > WoW. But Im also sure Blizzard > Nexon.

StringStrider Wrote:I understand that people get frustrated with companies because the service seems slow, but until we have someone who has worked for Nexon specifically tell us internal procedures, we will never be privy to why it takes them so long. People just assume they don't care. If they didn't care, they wouldn't have a support tab on their page. Technically they could put in the ToS a "Take it or leave it clause", and basically state that youre SoL if you don't like the service. Any service > No service at all.

FluffyFoxxie Wrote:You're missing the point completely, I think we all understand that legally, nexon can do what they want, when they want with their product.

FluffyFoxxie Wrote:You're missing the point completely, I think we all understand that legally, nexon can do what they want, when they want with their product.

HOWEVER, as a RESPONSIBLE, multi-million corporation, they should take it upon themsleves to treat us, as a player/fanbase/CUSTOMER, with respect and have the decency to put more than a half assed effort into their customer support. Their ticketing system is a joke, and most of the time they respond with automated responses anyways. GM presence in game is so limited it's almost nonexistant.

Of course WoW has a lot of bugs, what MMO doesn't? The difference being that a GOOD company would routinely ANNOUNCE bugs they discover after patches, work to promtly fix them, all the while either telling players what to do or not do, or at least communicating to their customer base what they're doing about it.

That's completely the wrong way to look at it. That's identical to a woman staying with an abusive boyfriend because "Any boyfriend > no boyfriend at all."

It's quite obvious nexon doesn't care that much, the only reason they have a customer service tab it to give the illusion that they care. I bet not even 1% of the tickets nexon replies to was useful or relevent information. The people who respond to these tickets tend to not know a damn thing about the game, so they pick the closest topic they can find for an automated answer, and paste it in.

rayhovite Wrote:What kind of corporate brainwashing are you guys under? :f6:

StringStrider Wrote:Oh I agree that Nexon customer service is bawls. But still. Theres no point in constantly giving grief because developers are totally seperate from Cx relations. Customer service is basically there to make you feel better.

The only thing posting on forums about it does it stirs up sand.

I just remain passive about everything. Things will fix themselves in time.

The only customer service comparably worse to Nexon is Microsoft Tech Support. Atleast the Nexon lackies are in Cali. But that is another story in itself.

FluffyFoxxie Wrote:Eh? If Nexon decided to shut down their game tomorrow, they very well could, it's within their rights. If Nexon decides to release a pair of permanant earrings that add 255 w.attk from an easily completable lvl 10 quest, they could and no one could stop them. It's their game.

rayhovite Wrote:Part A and B are heavily different. Sure they could nerf/buff the game all day long. However they can't shut down their game and simply walk away. There would be a significantly large amount of financial compensation necessary, or a class action lawsuit would be easily formed and won. So yes it is within their ability, but most definitely not within their rights unless they want to answer to their actions in a legal world.

rayhovite Wrote:Part A and B are heavily different. Sure they could nerf/buff the game all day long. However they can't shut down their game and simply walk away. There would be a significantly large amount of financial compensation necessary, or a class action lawsuit would be easily formed and won. So yes it is within their ability, but most definitely not within their rights unless they want to answer to their actions in a legal world.

MasPan Wrote:Actually, I do believe in the ToS we agreed to we gave them permission to delete or modify our accounts at will, to include closing the game entirely by extension.

modular Wrote:no. it doesnt need to be discussed. it IS a glitch. nexon will either say something about it or not. if they dont, people will abuse it to no end and it will become not-a-glitch the same way hp washing has. if they do, the people who take advantage now are lucky pineapples. if those people arent banned.

so take advantage of it now, while the getting is good.

rayhovite Wrote:This isn't the first ToS of this kind, and based on court rulings, not a single company has walked away from shutting down at will without financially answering to customers/partners/etc.

Can you imagine the kind of hell this country would be in if companies got away with a ToS like this?
Come now, let's not be so naive.

Nexon won't be able to argue bankruptcy since they make enough money even in recession periods.




As a nice example, Ijji's ToS is strikingly similar to Nexon's in this regard. And their license with GB gave them any right to shut the game down and let the license expire. But they didn't. They provided compensation and allowed for a smooth account transfer back to the GB parent company. You know why? Despite what ToS may have you believe, it is near impossible to truly get away with it.

FluffyFoxxie Wrote:How is it that a game that makes considerably less money, WoW, has so much better customer support? Don't say it's because they're pay to play, we all know nexon makes more than WoW does.

Sivrat Wrote:this is news to me... Maybe worldwide all publishers of maplestory make more money then WoW, but even though Maple makes more, on average, per person then WoW, I figured WoW is by far the more popular game. According to quick google search there are 10 million + WoW subsricbers, that is.... 15 a month * 10mil = 150 mil a month * 12 = 1.8 bil a year... I might believe it if the profitted more from MS then WoW did, but that'd be because of the whole "horrible/short staffed customer service" in my opinion. So how much income(not straight profit) does Maple make per year? Is it over 1.8 billion?

FluffyFoxxie Wrote:Not nexon america alone, but I thought I read somewhere a while back that worldwide, nexon/wizet make more money than WoW does.

Sivrat Wrote:this is news to me... Maybe worldwide all publishers of maplestory make more money then WoW, but even though Maple makes more, on average, per person then WoW, I figured WoW is by far the more popular game. According to quick google search there are 10 million + WoW subsricbers, that is.... 15 a month * 10mil = 150 mil a month * 12 = 1.8 bil a year... I might believe it if the profitted more from MS then WoW did, but that'd be because of the whole "horrible/short staffed customer service" in my opinion. So how much income(not straight profit) does Maple make per year? Is it over 1.8 billion?

ImVindictive Wrote:The Eastern maplestories do, not nexon America. Nexon america uses prepaid cards only (itcg kicked the bucket). The asian versions sell almost everything from paper plates to clothes.

rayhovite Wrote:Don't expect real answers anytime soon. Nexon annual reports are annoyingly difficult to find. Just because their PR says they make such and such amount of money doesn't mean it's real earnings. Keep in mind accounting tricks let companies look like they made more than they really did.