MysticHLE Wrote:To the OP:

Uhm, I'm curious as to what your ticket was. If it's not anything confidential, mind sharing your ticket and the response? Also I'm curious to know which category and subcategory you submitted it to. Nexon's been pretty good at replying to my tickets lately.

Ray Wrote:Hi, my name is Raymond. Recently, 3 of my accounts were hacked. Around May 7th, I believe. The 3 account IDs are (lol they didn't even remove these from my ticket even after i told them to),. The last one was made roughly 1 week before the hacker gained access to it.

I have no clue how they got into ALL of my accounts. I have never downloaded anything from an untrusted source, so I really don't think it was a keylogger or anything like that. This is very similar to how I was hacked last year; you can look at the past tickets to check that out.

The hacker took my most expensive equips (including 17 attack stormcaster glove, 12 DEX Cecellia's Earrings, 114 attack Sky Skis, 112 attack Sky Skis, 109 attack 4 slot Sky Skis, 2 attack 9 DEX Face Stompers, and a 4 attack 8 STR Pink Adventurer Cape) and 400mil mesos.

I found them in Free Market that night and a character with the IGN GoPhillies was selling them for a very cheap price.

I'd like to know all of the character names that have accessed my account in the past 90 days.

I would also like to know if there's any way, if to your records this checks out, if you could please return my lost items and mesos, and ban the person responsible.

Thank you!

GM Ziolet Wrote:Greetings,

Thank you for contacting Nexon America's Customer Support team.

We are sorry to hear you are having account security issues.

A character cannot access your account, only a person who has your confidential information.

Account security is a very real issue and is something that we take very seriously here. As a result, we try to inform all players that account information should never be shared with others under any circumstances, and account sharing is against our Terms of Use. While we would like to help with this type of issue, there is no way to prove if the items were taken or just given away. Therefore, we adopted a policy of no returns for most cases. Please read our FAQ on how to protect your account from future violations and try to be mindful to protect your ID and password and to play in safe gaming environments.

http://forum.nexon.net/MapleStory/forums/thread/986226.aspx

You may want to change your password and pin to prevent future security breaches. Refer to the address below for details on how to do that.

http://forum.nexon.net/MapleStory/forums/thread/131970.aspx

We are sorry for any inconveniences this may cause you.

Sincerely,

GM Ziolet
Nexon America, Inc.

Greg Wrote:Nexon's customer service was never good. This thread's title is misleading.

MysticHLE Wrote:First of all, Ray's issue does sound like a keylogger. If it's not a keylogger, then he has either logged into a friend's computer, or someone has been installing Spyware/Keyloggers on this computer while he isn't there...unless he has info written or saved in a document somewhere on the computer too. Also...I hope you don't consider "friends" a trusted source of where to get files. Trusted sources should only be in terms of certified sites like say Adobe, Microsoft, NVidia, etc.

Personally my best suggestion to him is to first do a complete wipe/formatting of everything (only preserve PERSONAL documents and data files, and non from an outside source - by personal I mean personally created) and then stop downloading things and even surf the web entirely on that computer. I personally haven't even used an antivirus for the last 4 years now, and I only rely on Firewall. I don't browse the web nor do I download anything or click anything suspicious - even from MSN, and none of my accounts have been compromised.

Providence Wrote:Not to unearth long-dead arguments, but during the whole incident in which Ray's, Sean's, Qi's, Luke's, mine, and others' accounts were compromised, I had been on a new computer complete with an airtight firewall, antivirus, anti-ad, and anti-spyware programs. Even before that, I had been extremely careful in regards to installing new softwares. After discovering I had been "hacked", I used KLDetector (which detects active keyloggers) and found no trace of one. The account was perhaps 2 weeks old at the time (I had created it after buying my laptop), wasn't shared, and had no relation to my CB's account which I had lent to Luke (SnugglyBuns) after his account turned up compromised. It seems extremely unlikely that I was keylogged. I can't speak for anyone else, though.

I don't believe it's as black-and-white of an issue as it seems.

Avenge Wrote:Unless they're trying to say ~20 people on Broa last year shared their account information with the same person....yeah sure, i'd totally believe that one.

MysticHLE Wrote:They're actually decent to me and addressed me personally. lol

MysticHLE Wrote:They're actually decent to me and addressed me personally. lol

RDal Wrote:Well, they just banned all of my friend's accounts for "disrupting the FM with a third party programe" when one account was just afking, one has never BEEN in the FM, and one hasn't been used for months >.> Now, they are refusing to listen to him, saying they got it right.

MysticHLE Wrote:Well, Sean, if it is indeed the supposed exploit, it doesn't explain Ray's individual account hacking recently for this ticket of yours, right? And I also wonder about the version of Windows you folks used. Not saying that this is the absolute reason, but certain modded version of pirated Windows (if you/you guys use it) cannot receive certain Windows Updates, and you guys could have then been victims of actual software OS exploit/hack.

The reason I am/was so skeptical is because: 1. Throughout my 4 years of playing I've seen far too many people lying about being hacked in order to get mesos/sympathy from "friends," and 2. In my ENTIRE circle of friends throughout all 4 years of my Mapling experience, none have been known to get hacked like that, except one person...and his ID and password were so easy that it could've been ran by a script and guessed within an order of magnitude of a few days. This is why I like to consider all possible cases of computer security issues. All other cases of people around me being hacked was a result of account sharing, as they all have admitted, period.

I would still *like* to believe it has something to do with computer security. The Nexon site exploit argument doesn't quite work. If this so called exploit really did exist, then a lot (and I mean in the hundreds) more people (from every other server too) should have been targetted, and especially the much richer accounts (really, Ray's equips/mesos amount to nothing compared to that of a few friends I know). And even if you guys were only targetted as a result of personal disliking, that person would probably be relentless enough to hack way more from the numbers you guys make it out to be.

I also recall the rumor of the exploit being based on the account ID being the same as the main character. If that really is the case, then A LOT more people should be targetted, since I know simply from experience that many people tend to make their account IDs same as at least one character on the account. But in any case, the fact that Ray is the only person that is continuously experiencing this really does suggest that it is a personal case of carelessness or computer security issues.

Avenge Wrote:I was sending a ticket for Ray. lol. It would be one thing if they got into just one of his accounts, but they got into all of them. From the looks of things they're just gonna stonewall me.





Also, please don't troll this post like they did on NEXON forums, I -know- they can restore items and mesos (and entire characters).

Basically the second ticket I sent, I asked them to forward my last one to GM Crash/Anstar/Nethe (people I know who can actually help), and some other GM just gave me the same automated response as above.

MysticHLE Wrote:Maybe your friend could've been a dc hacker on another account and the GMs IP traced him and banned all his accounts. o_o *shrug*

Quantact Wrote:I am not going to troll you, but I am a bit surprised that you're lvl 200 and don't know Nexon's policies towards this sort of thing.

Nexon does NOT compensate or adjudicate either scammings or hackings as you and I define them. Yes, there is a laundry list of reasons why this is collosal f@ggotry. But that is besides the point. While I played I was in a guild consisting of most of the respected, wealthy, high level legits on Khaini. I have seen hackings such as this occur before my very eyes. One time the hacker tracked me in FM immediately after the hacking and boasted by showing off the stuff he stole in a trade window. Even if it's a site exploit, something Nexon is responsible for directly, they STILL will do nothing.

Nexon did nothing for them, they will do nothing for your friend. They do not give a $hit. Unless the actual ToS for Maple Story is revised, unless they code additional tools (such as tracking what gets traded or transferred,) unless they start to give a $hit, this stuff will continue to go unpunished. There is simply nothing you can do. I am sorry, but that is the truth of that.

Avenge Wrote:Go look on rankings. TuffGai : it was deleted last year, few months later, it was restored with all items. Belisema : hacked and deleted, a couple months later, it was restored with all items.

I know better.

edit :

Quantact Wrote:Jesus Jimminy on a pogo stick. You got hackings and scams everywhere on all servers and Nexon doesn't do $hit about those, but Nexon is "competent" because it restored 2-3 people?

The vast majority of people DON'T get restored. I myself was screwed out of 500 bucks worth of crap, I had a mountain of evidence including a SS of the guy admitting the crap was mine on the email he used to create his maple account, and he never returned the stuff. Nexon didn't help me. They didn't even answer the ticket. Tons of my friends were hacked, Nexon didn't help any of them. So you give me 3 counter-examples, and you "know better?" I am really glad that being lvl 200 with speshul GM connections helped your 2-3 friends. I have no GM connections, I still should have gotten my $hit back, and so should all the people I met that had that happen to them.

You sound like one of those guys that prefer living in a 3rd world dictatorship where the corrupt rulers' friends get favors, and you feel speshul because you're one of the ones getting favors, or you can get YOUR friends GM favors. To be blunt, none of us "ordinary people" give a $hit about FangBlade or Tiger or you. There is ZERO excuse for Nexon helping them (or you) but not helping people like me and my friends. You're not better than me becuase you have 40 levels on me. Until Nexon adjusts to restoring most or all of their victimized customers, it will be regarded by the vast majority of the public as INCOMPETENT. 2-3 scams/hacks fixed out of 25,000 or something is not a good track record.

MonkyMagic Wrote:Here's a hint guys. You want help from a GM? Money talks. Lots of money.