IImaplers Wrote:I, for one, want to see the outcome of [MENTION=5761]yo72[/MENTION]'s little test. Compensation should be FAIR compensation and not handed out nonchalantly or without proper investigation. So let's see if Nexon's doing this for the sole reason of getting players to return.

Untradeable Wrote:Considering the fact that several of my friends who did get hacked, but did not submit a ticket right away, recieved the, "You needed to of submitted a ticket within 7 days" message, I doubt' he'll get anything.

Lozmaster Wrote:Did you update the ticket with a comment or resubmit a new ticket? Those seem to be the golden trick that's getting people responses, not waiting on old tickets.

donovan Wrote:I added a comment the second time I was hacked, during the Legend Update. But a few days ago I added a new ticket, and just got another auto response 2 days later.

I even included a NX transaction from someone buying their pomegranate off the MTS with my NX, all I got was 5000 NX compensation, with a promise to further investigate, nearly 6 months ago.

Quote:Last Login Date Before Loss: Not sure, during the Chaos Update, but before the 4th Update
In Game Currency Lost: It was at least 50 million
NX Lost: No NX was lost
Item(s) Lost: 3 Elemental Weapons, 130 Electrical, 130 Fire, and 103 Ice. Some weapon attack work gloves on my paladin.
Details: I've heard you guys were giving out compensation packages. Not sure how you can check, but all 3 of Elemental Weapons, all potentialed were taken, all my mesos, and all valuable untradeable equips

Quote:We are very sorry to hear that your account has been compromised. Let me first apologize for the delay in response, but we are still in the process of investigating your issue. I understand that this must be frustrating for you, but rest assured that we are doing everything we can to resolve your issue as quickly as possible. We hope to have a resolution for you early in 2012.

This ticket will be left open throughout this process. If you have any additional questions or concerns you may add comments to this ticket, and we will provide updates as they become available.

In the meantime, we would like to show our appreciation for your patience with a gift of 5,000 NX credited to your account. This NX can be used in any of our games and will be available in your account in the next seven to 10 business days.

Sincerely,

Lead GM Talia
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Quote:So I've been hacked again, 900million mesos stolen, my Maple Shield, all my weapons, can I get possibly get some help here, I've changed my password I guess I need to change my pic again,(I wasn't aware you couldn't change your pin) I've never shared my account info and this keeps happening.

I was playing from the start of legend, stopped playing for a week. come back to play on demon slayer, and low and behold I'm hacked again.

I'm tired of wasting my time just to get hacked at every turn.

Quote:Also the NX you provided for me was stolen by purchasing this on another account

Jan 8, 2012 MapleStory-AquaMarine Ore 2,414 15,031 1
Jan 8, 2012 MapleStory-AquaMarine Ore 668 15,031 2,415

Also my evans robe was stolen, who ever was on my account on the eigth stole me stuff, I didn't even notice on the 11th as I just went ahead and made a Demon Slayer, but all my stuff is gone again.

Quote:My maple Karstan on my aran, which I had just started playing again was stolen, also my Archmages potential earrings.

I changed my email, and I changed my password, I don't share my info why does this keep happening?

Quote:It's been almost a year, and the only responses I've gotten have been automated, and a 5$ NX credit that hardly makes up for my losses.

Quote:Hello again XXX, I am sorry to hear that your account was compromised not once, but twice. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 125,000 MaplePoints to help you recover.

Please allow 7-10 business days for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

Senior GM Libra
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

icephoenix21 Wrote:Welp, guys, Nexon came through

Dear Heidi,

I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.

I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints to help you recover.

Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.

Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:

http://maplestory.nexon.net/Support/Security.aspx

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Sincerely,

GM Zinyden
Nexon America Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

Mibs Wrote:Guild mate was hacked, and promptly had her email changed by the hacker.
Sent Nexon tickets begging for any help whatsoever, was able to get her email RESET. Crazy huh?

Nexon Wrote:Thank you for your recent submission to Nexon Support. Unfortunately, we are experiencing a high ticket volume at this time. We appreciate your patience and apologize that a GM has not yet been able to assist you.

SaptaZapta Wrote:Logged a ticket about MTS inventory being wiped when they merged worlds.
Got a response the next day.

Nice to know some things never change.
I wonder whether they'll get to that issue before "the end of summer" and MTS disappearing entirely.

Justin Wrote:That's a completely automated message. You can't even consider that a "response''.

SaptaZapta Wrote:Nice to know some things never change.

Justin Wrote:Try giving it more than a day.

MrTouchnGo Wrote:My friend hasn't gotten his ticket responded to yet. It's been 5 days. :f6:

案山子 Wrote:-stuff-

Mike Wrote:After all these years, this is really refreshing.

but I think for many of us, "Nexon" will still have a negative connotation, hahaha.

SaptaZapta Wrote:Logged a ticket about MTS inventory being wiped when they merged worlds.
Got a response the next day.

Nice to know some things never change.
I wonder whether they'll get to that issue before "the end of summer" and MTS disappearing entirely.