Nexon Wrote:This ticket has been closed by a GM. Please see below for more details.

Dear Mapler,

In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We hope you understand that we value all of our players and take each player’s issue very seriously.

We are truly sorry that we have not been able to resolve your Cash Shop issue in a timely manner. As an apology, we are gifting you 1,000 MaplePoints and a 2x EXP Coupon. We know that MaplePoints and a 2x EXP Coupon do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.
Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another. The MaplePoints will be added directly to your account and do not require you to accept anything.

Thank you for your understanding and patience. We look forward to seeing you in-game soon!

MariaColette Wrote:Checked my e-mail just in case and lo and behold, I got the same response.

GM Kanison Wrote:Dear Mapler,

In an effort to provide the best customer service possible, we are closing a tremendous backlog of tickets. We are truly sorry that we must resort to closing your ticket. As an apology, we are gifting you a Hairstyle Coupon and a Hair Color Coupon. We know that coupons do not make up for the frustrations you have had to endure, but we hope that we can wipe the slate clean and start over.

Please be patient while we send you the gifts as this process can take up to 10 business days. Also, please understand that this is a one-time package for one character on your account, and that no further compensation can be given. In addition, you will have until October 10th to pick up the Cash Shop gift from the rewards menu. Once it expires, we will not be able to send you another.

We would also like to take the time to remind you that, while we do our best to make MapleStory a safe and secure place for our gamers, the security of your account is ultimately your responsibility. Never share your information with anyone, do not interact with suspicious characters, and do not visit untrusted web sites. We make every effort to keep MapleStory safe, but we entrust you with the responsibility to keep your account secure.

Please note that your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. We highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
And finally, once you’ve scanned your computer, it is also recommended that you change the password, PIC, and PIN on your account for added security. Please refer to our Security FAQ for further details on how to avoid getting hacked or scammed. You can find the Security FAQ here:

http://maplestory.nexon.net/Support/Security.aspx

Thank you for your understanding and patience. We look forward to seeing you in-game soon!

Sincerely,

GM Kanison
Nexon America, Inc.

Mazz Wrote:I raise you, this:



Sigh. Was RE: a hacked account. What good are two hairstyle coupons. -_-

Rotosound Wrote:Suddenly, people think it's ok to ignore old problems just because they're old.

"GUYS STOP NITPICKING NEXON THEY JUST WANNA START OVER."

Starting over != addressing old problems. It's merely an excuse to forget them and not address them at all.

Jedward Wrote:Like [MENTION=9802]Jamesie[/MENTION] said, they could have (and probably would have) done nothing at all. Can we stop the goddamn peaching and actually wipe the slate clean? God.

Can you imagine how many tickets have been opened and which they haven't gone to? Do you think that it is at all worth it to respond to years-old tickets, for people who might not even play anymore (as a lot of people complaining seem to be, at this point just taking advantage of Nexon)? Can you imagine how many of those tickets aren't even relevant anymore?

I think that wiping the backlog is a great idea and allows them to focus on the new backlog of tickets. If you don't like it resubmit your goddamn ticket.

Patt Wrote:Wiping the slate clean was a great initiative, the first time. This has got to be the third or fourth time that Nexon American has had to use this as their solution. The history of this company only dictates that nothing will change and they'll continue to be a terrible company to deal with on all levels. You're right that some of those tickets (including mine) are irrelevant now or are attached to inactive accounts, but I can bet you that a large portion of those accounts would not be inactive today if Nexon had addressed the issues surrounding their game and support team in a timely and professional manner.

Jedward Wrote:And possibly waste even more of their time.

Rotosound Wrote:>implying our issues are meaningless/pointless

Jedward Wrote:You're missing the part where Nexon got overhauled. I don't even recall any mention of them wiping tickets since then, with the only thing being that hacked accounts started getting compensation. This is the first time that they're actively purging tickets since the overhaul. (Feel free to correct me on this with proof.)

"Nothing will change" is bullpomegranate. Look at the past few months. If anything, I'd bet that the lack of major bugfixing can be attributed to the growing pile of tickets taking up more time.